Question 1

Who is Jenedu for?

Accepted Answer

Students in classes 9 to 12 across the Sindh, Federal and Cambridge boards, and the parents and teachers supporting them. Everything on the platform is written for that age group specifically.

Question 2

Do I need to pay to use Jenedu?

Accepted Answer

No. Career roadmaps, progress tracking, free courses, study notes and every article are available on the free Starter plan. Paid plans add full courses, mock tests and tutoring.

Question 3

How do I create an account?

Accepted Answer

Choose Get started in the header, enter your name, class and email, and set a password. Your dashboard is ready immediately after that.

Question 4

Can I switch courses after enrolling?

Accepted Answer

Yes. On a Pro or Mentor plan every course is included, so you can move between them freely at any point in the year.

Question 5

Are the courses aligned to my board?

Accepted Answer

Course content follows the Sindh Textbook Board syllabus, which the Federal Board aligns with closely. Board-specific paper patterns are covered in the exam preparation modules.

Question 6

Do I get a certificate?

Accepted Answer

Completing every lesson and passing the final assessment earns a course completion certificate that appears in your dashboard.

Question 7

How do I cancel a paid plan?

Accepted Answer

Open your dashboard, go to billing and cancel. You keep access until the end of the period you have already paid for.

Question 8

Is there a discount for schools?

Accepted Answer

Yes. Schools enrolling twenty or more students get institutional pricing. Write to us through the contact page for a quote.

Question 9

I forgot my password. What now?

Accepted Answer

Use the password reset link on the login page. A reset email arrives within a couple of minutes at the address on your account.

Question 10

How are tutors selected?

Accepted Answer

Every tutor holds a subject degree or professional qualification, passes a teaching demonstration, and is reviewed by students after each month of sessions.

Question 11

Can my parents see my progress?

Accepted Answer

Mentor plan includes a monthly progress report and a call with a parent or guardian. Progress is also visible in your own dashboard at any time.

Answers, and a way to reach a person

Getting started

Courses

Account & billing

Tutoring

Email support

Doubt desk